When your pipes spring a leak or your faucets stop flowing, you need the help of a professional plumber right away. Hiring a plumbing service is also smart for installations or major upgrades. But not all plumbers offer equal levels of skill and service. Asking the right questions when interviewing plumbers can help you identify the best person for the job, such as Travis & Sons Plumbing & Rooter. Here’s some important questions you should ask prior to hiring a plumbing contractor or company.
How Long Have They Been in Business?
An established plumbing company that has operated locally for several years is typically a safe bet. Make sure to ask how long the company has been serving your area specifically. Longevity indicates they are doing good work that keeps customers coming back. You also want to check reviews and complaints with organizations like the Better Business Bureau.
Are Their Plumbers Licensed and Insured?
Your state requires professional plumbers to hold a valid license, which ensures they have the necessary skills and training for the work. Ask to see the company’s licenses and confirm they are current. Every plumber dispatched to your home should carry liability insurance as well, to cover accidents or damage. Reputable companies will happily provide this documentation.
What Is Their Availability for Emergencies?
Plumbing emergencies, like a burst pipe flooding your home, require immediate attention. Ask whether the company offers 24/7 availability for critical issues and how long their response time usually is when on emergency call. Prioritize plumbers who can dispatch an experienced professional to your house quickly any time of day or night.
What Plumbing Specialties Do They Offer?
Not all plumbers have the same range of expertise across various systems and issues. Describe your specific needs and ask whether the company specializes in relevant areas, like sewer line repair, drain cleaning, water heater installation, or bathroom remodeling. Those with advanced training and extensive experience in your required specialty will deliver better results.
Do They Provide Written Estimates?
Quality plumbing companies will provide a detailed written estimate upfront, so you know exactly what to expect cost-wise. Beware vague verbal ballparks or a reluctance to commit to firm pricing. Also, ask whether they charge by the job or hourly, what factors might increase the final price, and what kind of warranty they provide on parts and labor.
What Is Their Track Record and Reputation?
Find out how satisfied previous customers have been by checking online reviews on multiple websites, not just the company’s own site. Also request and call references to ask about their experience working with the plumbers. Confirm that they showed up on time, completed work as promised at the quoted cost, cleaned up thoroughly afterwards, and delivered results that held up well.
Do They Offer Any Financing Options?
Some plumbing jobs can get expensive, especially if extensive repairs or replacements are needed. Ask whether the company provides any financing plans to help make costs more manageable, like payment installments or special loans.
Vetting plumbers thoroughly before extending an offer helps prevent disappointment down the road. Use these questions as a guide during interviews to gain confidence you will receive responsive, high-quality service at a fair price. Trust your gut feeling and don’t be afraid to press for more details. The right plumbing partner will assure you of their expertise and transparency at every step.
